Devices Out of Sync
Panel, Desktop and the mobile app should sync in real time. If one looks different, check in order:
1. Same Account and Workspace
- Verify the avatar in the top-right shows the same email on all three.
- If you have multiple workspaces, check the workspace switcher in the top-left points to the same one.
2. Refresh the Connection
- Panel: F5 refresh.
- Desktop: menu → View → Reload, or close and reopen.
- Mobile: pull to refresh on the chat list, or close and reopen.
3. Connection Status Indicator
Every platform has a connection indicator (bottom-right or Settings):
- 🟢 Green — live connection healthy (MQTT/WebSocket established).
- 🟡 Yellow — reconnecting; recovers within 10 seconds.
- 🔴 Red — connection failed; network, firewall or token issue.
Red — try signing out and back in.
4. Sent Message Doesn't Appear on Other Devices
- Confirm the indicator was green when you sent.
- If sent offline, the message shows a clock icon and is queued as "Pending".
- It reattempts on reconnect; if it's stuck for 5+ minutes, delete and resend.
5. Task State Inconsistent
- One device shows "In Progress" while another shows "Done": usually that device's WebSocket disconnected and missed the completion event.
- Refresh or pull to sync.
6. Corporate Network / VPN Blocking
Some enterprise networks block WebSocket / MQTT — you can read but not receive live updates:
- Confirm you can reach
wss://*.dynara.ioandmqtt.dynara.io:8883. - Try a personal hotspot to test.
- Ask IT to whitelist them.