Task Stuck or Failed

1. "In Progress" With No Movement

A normal multi-step task runs 1–3 minutes; anything past 5 minutes with no progress is a real issue:

1. Open the task, switch to the Steps tab, see if it's stuck on a particular tool call.
2. If it's "Waiting for Supply", look for ❓ in chat.
3. Still idle: click Retry in the top-right — the AI resumes from the failure point.

2. "Failed" Status

The task page shows a reason. Common ones:

• Tool error — tool call exception (e.g. calendar API outage); retry or check your integrations.
• Model overloaded — model is temporarily overloaded; retry after 30 seconds.
• Plan limit reached — see Plan Limit Reached.
• Internal error — email the task ID to [email protected].

3. Task Looks Complete But Result Is Wrong

• Use the Steps tab to walk through what the AI did and find the bad step.
• In the same chat, say "the X in the previous step should be Y, please redo it".
• 👎 with a comment helps the AI avoid similar mistakes next time.

4. Supply Answered But Task Didn't Resume

• Refresh the page — it's usually a missed event push.
• Still stuck: send a new message in that chat saying "please continue the previous task".

5. Same Request Keeps Getting Rejected

May have hit content safety policy (violence, sexual, illegal):

• The reply will say "cannot comply".
• Rewrite removing sensitive terms or provide context (e.g. "I am a medical professional, I need…").

6. Cancel a Running Task

• Cancel in the task page's top-right.
• Cancelling stops further chat-quota consumption (tool calls already made still count).