File Upload Failed

1. File Too Large

• Per-file cap: 25 MB (plan-dependent).
• If over, compress, split, or use a cloud link.
• Compress images with tools like tinypng.com.

2. Unsupported Format

Supported formats:

• Documents: PDF, DOCX, TXT, MD, CSV, XLSX
• Images: PNG, JPG, JPEG, WEBP, GIF
• Audio: MP3, WAV, M4A
• Other formats are rejected — convert first.

3. Storage Quota Full

If a "file storage full" toast appears:

1. Panel → Files — delete old files.
2. Or upgrade your plan for more space.
3. See Plan Limit Reached.

4. Upload Stuck at 0%

• Check your network (especially corporate networks or VPN).
• Try a personal hotspot.
• Be patient for big files — 10 MB+ can take 30+ seconds.

5. Upload Succeeded But AI Can't See It

• Confirm the file appears in the message's attachments list.
• Scanned (image-based) PDFs need OCR — the AI may not be able to extract text directly.
• Paste the plain text into the chat as a fallback.