Mobile App Issues

1. App Keeps Crashing

Reboot the phone and try again.
OS too old: iOS 16+, Android 10+.
Still crashing: reinstall the app (cloud data is safe).

Toggle between Wi-Fi and cellular.
Confirm your phone's clock is correct (clock drift fails token verification).
If your Settings → General → Language/Region is an unusual combo, switch to a standard one and retry.

3. Push Notifications Not Received

See Notifications Not Arriving.

4. Can't Upload Photos

The first time you access Photos, you must grant "All Photos" or "Selected Photos".
Very large Live Photos / RAW files may exceed the upload limit — send a compressed copy.

5. Typing Lag in Chat

Often caused by third-party keyboards — switch back to the system keyboard to test.
Very long conversations (thousands of messages) can be slow: start a new chat.

Share via the system share sheet → DYNARA → pick a workspace and chat.
If DYNARA isn't listed: on iOS, swipe all the way right in the share sheet → "More → Edit" to enable it; on Android, verify the share target is enabled.

7. Sign Out a Specific Device

Panel → Settings → Security → Active Sessions lists all signed-in devices; sign out individually.
If you can't find the right one, "Sign out of all devices" is safest (includes current, requires re-login).